Privacy Policy

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We comply with the new Data Protection Act. The Data Protection Act aims to protect the privacy and rights of all our customers, and places stricter requirements on what we do with personal information.

The Data Protection Act brings clarity to your rights whenever a company collects information about you. You are entitled to the following:

· be informed about how your data is being used.

· To access information we hold about you. This information may include your address and email address.

· To rectify any errors in the information we hold about you. If we have stored any information about you, and you believe it to be incorrect.

· To have data removed. Other than processing your orders and handling service communications and marketing emails, we don’t process any other identifiable information. However, you may ask us to stop processing it.

· To stop or object to processing, for example to stop receiving direct marketing communications.

· Data portability (allowing you to get and reuse your data for different services) although as stated above the only information we will hold is a address and email address.

· Where Automated Decision Making is used, there must be an option for human intervention.

Principles of Data Protection: These principles are intended to support your rights as outlined above. Processing should be:

· Lawful, Fair and Transparent - Meaning we should have a legal reason to hold the information.

· Limited Purpose – We should only process your data for the purpose that we informed you about, e.g. processing orders, sending product updates and offers, marketing, handling complaints. 

· Data should be Minimal – We won’t ask you for more information than is necessary to carry out the activity we are collecting it for.

· Storage Limitation – This means that we won’t keep your data for longer than is necessary to perform the purpose for which it was collected, or to satisfy any legal statutory or regulatory requirement to keep it.

· Integrity & Confidentiality – We will take every reasonable organisational effort and technical measure to protect the data we hold about you from unauthorised access, alteration or disclosure.

Data Sharing: We don’t usually share your information with any other parties, however, there are occasions when we will have to, for example to provide a delivery agent with your address. 

Data Privacy Notices (DPNs): Where we collect your information for any purpose, we are required to inform you: who we are, what information we are collecting, why we need it, the lawful basis for obtaining it, how long we will keep it for and how we will use it.

We take Data Protection very seriously, for you, other customers and our staff, If you need to get in touch with us, email Contact@tungstentough.com

You may also write to: 1 Links way, Littlestone, New Romney, Kent, TN288PJ Thank you for taking the time to read this,

TUNGSTEN TOUGH LIMITED.